Hospitality Management – Professional English and Conflict Solving

Sufficient presence is required to be able to carry out all assignments included in the course

VG, G (för betygssättning)

Hospitality Management

Utbildningsprogrammet för turism och kosthåll

– To give a speech + PPT-presentation
– To produce various business English-oriented texts and do a job interview
– An essay where managing, preventing and solving conflicts are being discussed

Ashley, A. (2003). Oxford Handbook of Commercial Correspondence. Oxford: Oxford University Press.
Johnson, C. & Keddy, J. (2010). Managing Conflict at Work : Understanding and Resolving Conflict for Productive Working Relationship. London: KoganPage.
Jordan, T. (2015). Konflikthantering i arbetslivet : förstå, hantera, förebygg. Malmö: Gleerups.

Study Materials (supplied by the University)
Rosenberg, M. (2003). Vi kan reda ut det : hantera konflikter på fredliga och kraftfulla sätt : medling och konflikthanteringmed hjälp av Nonviolent Communication. Svensbyn: Friare Liv.
Scanell, M. (2010). The Big Book of Conflict Resolution Games : Quick, Effective Activities to Improve Communication and Collaboration. London: McGraw Hill Education.

Marks are recorded in the Transcript of Records. U, G, VG (when validating the term Godkänd/Passed is being used).

Lectures and discussions. Seeking, organising and presenting material, both individually and in groups.